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since ‎Oct-01-2012
oscar1
oscar1
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Re: refund problems

by oscar1 in Refunds and cancellations
‎Oct-01-2012 10:36 AM
‎Oct-01-2012 10:36 AM
excellent! thanks for your swift reply ... View more

refund problems

by oscar1 in Refunds and cancellations
‎Oct-01-2012 10:16 AM
‎Oct-01-2012 10:16 AM
Hi I have purchased an item which we have not received, the seller insists they have sent it over 4 weeks ago.   We have emailed them to say we have not received it but struggle to get a reply,  we contacted them by phone and was told the person we needed to speak to would contact us shortly, after waiting 5 days  we decided to raise a dispute, the seller then contacted us to say our payment had failed, yet it appears on our visa account and paypal account.   They have said they cant issue a refund to us until we cancel the dispute with paypal.  Is this correct ?   Many Thanks. ... View more
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