And so, I will probably be refunding this person's payment after reading this on the E-bay forums (which have been unusable for the last week apparently. How does a company with practices like Ebay/paypal survive? I guess on pure monopoly power?) Majorly Flawed: PayPal's Seller Protection Ripoff Jun 29, 2013 06:40 PM I recently made a sale of $1200. As per stated in PayPal's seller protection policy, I purchased a shipping label directly through PayPal (buyer's address was PayPal verified), with signature confirmation, required for transactions over $250. The tracking information states that a notice was left for the buyer. However, the buyer has changed his mind about wanting the item, and because I said that all sales are final and that there would be no refunds, the buyer has refused to pick up the item. Moreover, the buyer has filed an "item not received" claim with PayPal. PayPal sided with the buyer and refunded the buyer the entire $1200, stating that I am not covered under their protection policy unless the buyer signs for the item. I've tried very hard to fight with them about this, have tried to appeal the case several times, and I keep getting the same response by different PayPal agents, that there needs to be signature confirmation that the buyer has picked up the item in order for me to be covered under their seller protection. Well, WTF??? How am I supposed to control that? I can't do much more on my end than purchase signature confirmation with my postage. I can't make the buyer sign for the item. So, not only did I lose out on the $1200, I didn't even get my original item returned to me. Hopefully, if the buyer keeps refusing the item, USPS will ship the item back to the return address (me). Re: Majorly Flawed: PayPal's Seller Protection Ripoff Jun 29, 2013 09:14 PM ym9854 wrote: Moreover, the buyer has filed an "item not received" claim with PayPal. Did your receive email saying Item Not Received dispute at PayPal? And then an email dispute has been escalated to a claim? If so, how much time between the two emails? Re: Majorly Flawed: PayPal's Seller Protection Ripoff Jun 30, 2013 04:11 AM As you have discovered the "hard way" the so called “seller protection” doesn't do much to protect you. Even when you sell according to their guidelines the policy is so filled with exceptions, most of which are beyond the sellers control, that unfortunately most transactions don’t truly qualify for protection. As a result Paypal will side with the buyer most of the time and the defenseless Seller is left with nothing. Ebay knows this but looks the other way. If you want true seller protection you need to open a merchant account with a reputable company. Re: Majorly Flawed: PayPal's Seller Protection Ripoff Jun 30, 2013 06:37 AM Why don't you contact the post office and have them return the package to you. Yes, it can be a pain but at least you won't be out the item. Re: Majorly Flawed: PayPal's Seller Protection Ripoff Jun 30, 2013 07:34 AM Seller Protection is a myth like Big Foot.
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