Hi i posted this i the american part until i came to this site Hi i am in the middle of a dispute, On Paypal, i payed a certain amount in exchange for goods, On my receipt i clearly stated on ebay via messages and on the recepit that i was paying for a particular mobile phone. However the Seller sends me the wrong phone. I opened a dispute up and have been asked to return the package. I am in the process of returning the package, because i have send it special delivery and recorded. I have also posted the tracking number on paypal. Special delivery means you will receive it before 1pm the next day. However Royal Mail have said we have failed to deliver your item as the person was out " and we have left a while you were out card.You can arrange a redelivery online, call the number on your card to arrange a re-delivery, or collect the item from your local enquiry office by bringing your card and proof of identification and address" i am simply confused about how to proceed. I cant get my refund unless the person says they have received the package. on the tracking number details on royal mail it clearly states that the package is waiting in the closest delivery office near to the person. Therefore i want to be advised to how to proceed? Do i just wait on the person to claim they have received it ? Will paypal take notice of the fact that the package was failed to deliver as the person was out and side/wait with me?
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