A buyer bought two items from me on ebay. I sent him an invoice for both with a combined postage cost which he paid. Now he would like to return one of these for a refund, which is fine. However when I view his payment in my Paypal account, it does not give me the option to issue him a refund. He has opened a dispute with ebay who say that he has to return the item and I have to refund him within three days of getting it. To be honest, I don't really want the item back and will only throw it in the bin when it comes back anyway. I would much prefer to just issue the refund now but Paypal will not allow me to do that. To complicate things, the funds for both purchases have been 'frozen' - even though he is only unhappy with one of the items, the funds for both of the items he purchased have been frozen and because I withdrew the money from my Paypal account, this has meant that I have had to add a substantial amount to my balance before I could pay a seller for something I bought on ebay last night. There is now a negative balance in my Paypal account. When I go into my Paypal account, it says "Although we have sent numerous communications to you, we have not received reimbursement for this negative balance. If you do not add funds immediately, we may turn your account over to a collection agency or to our lawyers to recover the money owed". I do not understand how Paypal could have sent "numerous communications" to me when the account has been negative for only a day. I certainly have not received "numerous communications". That part is plainly untrue and dishonest. And I do not appreciate the unnecessarily threatening hostile language where it refers to a collection agency or lawyers. Bullying language like that is pretty shameful. What I want to do is to refund the buyer for the one item he wants to return. Why is it that Paypal will not allow me to the one act that will resolve this problem to everyone's satisfaction?
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