We genuinely regret any inconvenience this has caused you and to address this we aim to: * Refund any £5 withdrawal fees which you have paid since 1 January 2012 * Refund any future withdrawal fees which you incur on a weekly basis * We appreciate your patience and understanding." So they are agreeing to refund ALL £5 withdrawal fees from Jan 2012? If that is the case, I'm due a couple hundred quid. How/when will they start to refund funds? Thanks Lee
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