PayPal Community

richardhc · ‎Sep-06-2012

I contacted James Barrese, the PayPal VP in charge of Technical issues, back in July. On 13 July he replied: "Thanks for bringing this to my attention. I saw the thread you are on on the community forumn's too and see others sound like they may be having issues too. I will look into this Richard. Best, -James" James Barresse INVENTED ebay. He is the guy who set up PayPal and is a master beyond compare of the technical issues involved with online marketing. So it is truly wierd that this silly techical glitch still exists in September.

richardhc · ‎Jul-07-2012

Google now comes up with 1.9 million web pages discussing the not infamous PayPal Bad Request error. Imagine a customer just about to enter their credit card information to pay for my product and they get a "Bad Request Error". What kind of a message does that send about Paypal technical expertise and security? Lucy tagged this topic as "solved" back in February - https://www.paypal-community.com/t5/Access-and-security/Error-page-Bad-request/td-p/437593/highlight/false But it has been getting worse and worse. Lucy tried to pin the problem on the user - dump the cookies and history. You can also use a google incognito page and regain access to your paypal account.. But it is NOT a user problem, it is a mis-setting on the PayPal server and since this has been going on so long and getting worse a lot of us paypal merchants are beginning to wonder why it hasn't been fixed. If the moderators of this forum can possibly contact the technical division of PayPal and get an estimate of the time required for an expected fix to the issue at least the many people searching for information would have some feedback on what to expect.

richardhc · ‎Jul-07-2012

Jasoncls, the "log in as incognito" from chrome works, but your customers and my customers don't know that. To find an error message just as they are going to pay with their beloved credit card is a sure kill for a sale. Would you trust a site that comes up with an error during a payment???? I don't think anyone from PayPal ever monitors this forum so we need to work together to get them to fix the server issue. It is a simple quick fix for a technician and considering the millions of users the only explanation to the continued server problem is that someone is doing their best to bring paypal down. Please call paypal support and also email paypal support and push for a quick solution to the issue. We have to somehow find a way of bringing this to the attention of PayPal management. I use an automated paypal script for sales and spent months setting up my website for automated sales by paypal. I really don't want to go through all that again with another payment processor.

richardhc · ‎Jul-06-2012

Jskene, before you dump paypal try to help everyone by getting them to fix their server. Call their support people, email them too, tell them that you will be forced to find another payment processor if they don't fix their server. It is an easy 10 minute fix for an expert technition - their problem can only be an unhappy employee who is doing this deliberately. Tell PayPal Support to get it fixed for their own good and the millions of people who use their services. Please, everyone finding this thread call PayPal Support, email their support team.

richardhc · ‎Jun-29-2012

There is a quick - but very inconvient solution to the "PayPal 400 Bad Request" problem - click on the chrome wrench and select "new incognito window" - But really PayPal needs to fix this, it is quite definately a problem with their server's setting - someone who understands servers can increase the server's limit for the header request. Take them maybe 10 seconds to do - but maybe longer to actually try it. This problem just began today for me and I've been using PayPal for years. The problem, of course, is that it happens to people who are in the process of trying to order something - and the seller (like me) loses a sale whenever it happens. A PayPal rep has only replied ONCE on this forum. If a paypal rep reads this, please GOOGLE "Size of a request header field exceeds server limit." and you will quickly find 39,000 web pages where people are complaining about this. It is BAD for PayPal and BAD for us PayPal merchants and Bad for people who want to buy from us. 10 seconds of tech service on your server and this problem will go away.

PayPal Community

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1.9 million paypal bad request errors

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