Recently a hacker accessed my PayPal account. Numerous purchases were made. I notified Paypal about the hack. They acknowledged it and went to work. They managed to get refunds on 4 of the smallest purchases, with a 5th one pending. There were two other purchases they were made aware of at the time. Those two purchases remained pending to receive funds from my bank account for days. I repeatedly contacted Paypal, twice in the resolution center, and one on the phone regarding those pending transactions. The lady on the phone told me I would get my money back for one of the rather large purchases that the hacker made using my account. She locked my account so that i would again change my password. I waited one day and the message I get in email from PayPal was that they were again denying my case. They stated that the transaction was consistent with my transaction history, when it so obviously was not. My account was being primarily used to pay one small monthly bill for a streaming service, and once in awhile I would use it to by something else, always a small purchase. 1. The hacked purchase was so far outside anything I have ever done with Paypal that it is patently false that it is consistent with my transaction history. 2. The fact that they acknowledged the hack in the first place for the others- which all occurred on the same day during the same time period- they investigated and refunded me for is direct evidence that hack did in fact occur. 3. They promised me on the phone that my money would be returned, and then denied me my refund later. Unless somebody in Paypal recognizes the three obvious factors I listed above and shows the expected integrity and honesty, I will no longer be using Paypal and certainly will NOT recommend it to anyone, and most certainly will vehemently discourage anyone from using this service. It certainly appears like Paypal does not want to take responsibility for what has occurred, despite my repeated pleas that it was occurring. Not impressed.
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