just got this email (see below) which is obviously untrue as I spoke to customer services yesterday who said it was not a fault with my own bank and have refunded my £5.00 fee just hope it turns up next week come on paypal just come on here and give everybody a straight answer to your **bleep** up I appreciate the time you have taken to contact PayPal regarding your recent withdrawal totalling 164.00. I am sorry to hear that this payment has not cleared to your bank account and regret any inconvenience caused. After reviewing your account I can see that the payment was processed within 25 minutes of your request. We passed the payment to your bank via wire transfer as requested. As a result I can confirm that there were no delays or security reviews inside PayPal for this transaction. It takes your bank 1 to 2 working days to process the payment. Your transfer was expected to clear by end of business on 10th May 2012. If you are unable to locate the deposit in your bank account and the status of the transaction is still 'Completed' in your PayPal account history, we can trace your withdrawal once 14 working days have passed. Usually if there is a problem with a withdrawal, it is returned to us and the money is reversed back into your PayPal balance. So far, the withdrawal has not been returned to us. We would recommend contacting your bank to enquire about receipt of the withdrawal. If the money is still not in your bank account after 14 working days, please contact us and we can then begin a search for the missing funds. For our contact details, just click the 'Contact Us' link near the bottom of any PayPal page. Note: You may be required to fax a copy of your most recent bank statement to us, to assist our search. I trust I have resolved your query. It is my pleasure to assist you. Thank you for choosing PayPal. Yours sincerely, Marc UK Top Customer Department PayPal
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