What seems clear at this stage is that our money is missing and Paypal don't know what's happened to it. If they did know what had happened to it, the issue would have been resolved by now. This also explains the lack of any official response from Paypal in this topic. They aren't responding simply because they can't give any useful information. It doesn't help that the customer support staff dealing with this don't seem to have been given a 'party line' by management on what to tell customers. We're all hearing different things. While getting our money would be thebest outcome right now, a definitive response from Paypal, even if it said "Sorry, we have no idea" would be beneficial. Paypal also need to ensure that people are automatically refunded the £5 fee without having to ask for it. I've been told the £5 wont be refunded. More unhelpful confusion. In addition there needs to be a simple system for claiming back charges we've incurred. I'll get charged £60 by my bank for direct debits taking me into an authorised overdraft if the money doesnt turn up on Monday and Paypal will need to pay me back for that. In Paypal's defence, any complex system is going to **bleep** up occasionally and while it's annoying to all of us not to have our money, nothing will be achieved by abusing Paypal staff who probably know little more than we do, or by calling them 10 times a day demanding an answer. The problem will be resolved, we just need to be patient.
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