Somebody ordered an item from me that I had for sale on e-bay with a message attached asking me not to despatch straight away, they would be in touch. When I logged into my PayPal account I noticed that the payment had been put into a temporary hold. My buyer has since been in touch saying that she has since changed her mind about the item and would like a refund. Am I able to make this refund with the funds being held, or do I need to cover the cost out of my own pocket?
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