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The insurance thing is a good idea, but scam sellers aren't about to include this.  It wasn't offered when I purchased my Microsoft Windows XP operating disk from Ebay.  However, I got smart.  I doubted the authenticity of the disk, and when I checked it out with Microsoft, discovered that it fell under the criteria for being counterfeit.  Damaged and all, I mailed it off with the required paperwork, and after about a week, received a spanking clean, undamaged, fully functioning disk from them.  Now Microsoft has all the information from the seller that I was unable to get in touch with, and THEY will be conducting their own investigation.  Perhaps nothing will come of it, but maybe something will that will make the seller wish he had simply mailed off a second disk!    ... View more

Thanks for your hopeful words, but unfortunately the matter is settled. Paypal has deemed the case closed as not part of what they do. I'm out $50. ... View more

I see by all these posts that I'm not the only one who got burned by Ebay.  I purchased (not bid on) an Windows OS disk only to find it cracked in 4 places upon arrival.  Of course neither email address I had for seller was good any more, and the packing slip was written in Chinese.  Had I know it was coming from China I never would have bought it in the first place.  Then when I ran the Product Key through Microsoft, I discovered the disk would have been invalid anyway.  Ebay has no record of my purchase, so forget about trying to open a case.  PayPal told me they are no longer accepting cases unless the item was not received.  Well, that explains why my signature was needed on several papers at the Post Office . . . the suckers made sure I had no recourse for claiming I didn't receive it.  Scammers do their job well.      ... View more