PayPal Community

Hi Amanda   That path is no good if using the IPN for multiple websites and the return URL is provided by the IPN script at each website (being different for each of them).   The IPN Preferences page only provides the history for a single return URL, and only if the return URL is entered into PayPal.   How can I access the histories for each website, when the script (osCommerce and the "official" PayPal IPN im my case) does not have a history page system in the script.   In particular, I am trying to debug why PayPal is constantly failing to collect shipping insurance charges for cross border CIF B2B payments)   Thanks Gaz ... View more

IPN = Instant Payment Notification = it is a way for PayPal to tell your website the status of a payment made by a customer   It is up to you to use a script that handles the payment status codes returned from PayPal, including allowing (or not) the customer to access the download via a page redirect or emailed link, or similar.   PayPal will not tell your customer where their download is located, because PayPal doesn't know, and does not need to. ... View more

I cannot believe you are making this complaint -   quote - "Because someone I did not know signed for the shipment at my "Registration Address" PayPal refused to credit my account."   To me (and probably to PayPal staff too) this reads that you have used an address, to which you have no ties and no control nor association, in order to register a PayPal account.    This is exactly what hundreds of complaints on the eBay boards each week accuse scam sellers of doing - e.g. Nigerian scammer uses real US address fraudulently to register an eBay and PayPal account, then starts listing thousands of scam listings on eBay.   There may be genuine reasons why you use a registered address at a location where you know no-one (e.g. a company registration address in Delaware when you are in Alaska or California) but they are few and would most likely lead to more problems than they resolve, when using PayPal to buy and sell online.   There is also possibility here that you are in breach of both the eBay and PayPal user agreements for providing inaccurate or misleading contact or registration information.    Lastly, read the terms of the PayPal Seller Protection Policy - it requires sellers to ship to the buyer's verified REGISTERED address, not to a delivery or gifting address the buyer adds to their PayPal account afterwards.    If you only ever learn one side of the PayPal transaction system, there will always be tears (to paraphrase my Nana).   Remember - rules and regulations are not put there to let you ignore your own responsibility towards due diligence. I feel sorry you've had a loss, but how you've described the cause, leads me to think this is a classic case of needing to read the instructions before use.  I shipped tens of thousands of packages to eBay buyers when I still sold there, but only every used the non-registered addresses of very long term repeat customers as a special concession - every other package went only to the registered address otherwise.  And I'm not alone in making that a firm rule. ... View more

When you purchase from a non-eBay site, and pay with PayPal, your primary concern falls under two levels -   1.  The terms and conditions of sale stipulated by the site, in accordance with the stated jurisdictional laws of where the vendor business is located (not where the website is hosted).   2.  The relationship you enter into for the transaction (Business-to-Business, Business-to-Consumer, or Person-to-Person - B2B / B2C / P2P)   For cross border transactions, the overriding consideration for shipping insurance are the contracted terms of sale - they will be either -   A. Carriage, Insurance, and Forwarding (CIF Terms) B. Frieght on Board (FOB Terms)   For a CIF transaction, the seller will state that the buyer pays ... should be obvious this ... for the carriage, insurance, and forwarding.  In the event of loss or damage in transit, the remaining terms of sale will dictate how that loss or damage is compensated to the buyer - most commonly via replacement goods upon return of the damaged ites (with a no-return = no-replacement clause usually prominent)   For an FOB transaction, it is 100% caveat emptor for loss or damage in transit, once the shipment is passed to the buyer's shipping agent, carrier, courier, or delivery service.  The seller is responsible only for either getting the shipment safely to your shipping agent etc., or for making it available for them to collect, and checking their identity and authorisation when they do so.   For domestic transactions, the seller's terms of sale and shipping compensation clauses have precedence, but can be overridden by a court of law. Generally the courts will find in the seller's favour provided their terms and conditions do not violate your statutory rights (for a domestic to domestic transaction, international is stickier as courts cannot enforce their decision in another country).   PayPal insurance should not be relied upon other than as a refuge of last resort - you should always refer to the terms of sale you agreed to from the seller, to the shipping terms (CIF or FOB), and to your own common sense as a buyer, in deciding if you are willing to risk a mail order purchase for a product that is easy or difficult to damage in transit.    Before purchase, the majority of sellers will be happy to discuss special shipping terms such as elevated levels of  packaging (if you pay the postage on the extra weight), tracking or delivery speed and so on.  Talk (email, chat, write, or call) to the seller before commiting to any purchase value that you would not be willing to write off, before making the purchase.   Gaz ... View more