Today is May 7, 2012 Below are some of the instructions from Paypal and the Forum in response to the question “How to cancel a subscription”. Not a single one of these suggestions produces a “CANCEL” button of any description. It does not help that, throughout its website, Paypal uses at least 6 (six) different names for recurring payments. Paypal seems to use many coders and designers who never get their thinking joined up. Are they constantly tinkering with inconsequential details without anyone ever checking things from a customer’s point of view? What’s wrong with a site plan that lets you see how everything can be accessed PLUS a button labeled “Cancel Subscription”? And did you ever see such a pathetically meager canned list of FAQ’s? Any time I have a query I can never find an appropriate Q and A. Ever tried sending Paypal an email? It’s ridiculous. And our favourite online girl, Louise, never has an answer for anything I ask about. But in case you think I am hostile towards Paypal, I should say I am very grateful to them for recovering a chunk of money I foolishly laid out for a purchase that went wrong. So “Thank you Paypal”. All I want to know is how to cancel a subscription. None of the suggestions below works. Can anyone shed light on the problem? ??????????????????????????? Log in to your PayPal account. Click Profile at the top of the page. Click My Money then click Update beside My preapproved payments to find your payment. Select the payment, and then click Cancel. ??????????????????????????? Go to Account Overview > History > More Filters drop down menu > Select Subscriptions and Agreements > Recurring Payments > My Profiles > Enter subscription start date > Show > View the details of a specific ‘Subscription Creation’ using Details > Cancel to cancel subscription. ?????????????????????????????? Go to Account Overview > History > Locate the subscription > Details > Cancel. ??????????????????????????????? Go to www.paypal.co.ukand log in to your account. Click ‘Profile’ near the top of the page. Select ‘My money'. In the ‘My pre-approved payments’ section, click ‘Update'. Select the merchant whose agreement you want to cancel and click ‘Cancel’. Click ‘Cancel Profile’ to confirm your request. ?????????????????????????????? Go to www.paypal.co.uk and log in to your account. Click ‘Profile.’ Click ‘My preapproved payments’ under ‘Financial Information.’ Select the merchant whose agreement you want to cancel and click ‘Cancel.’ Click ‘Cancel Profile’ to confirm your request. ?????????????????????????????? Log in to your PayPal account. Click the My Account tab. Click the History subtab. Click More filters, select Subscriptions and agreements, and then click Subscriptions. Change the date back to the year the subscription was created, and then click Show. Click Details next to the subscription. Click Cancel Subscription. ???????????????????????????????????? PayPal's Website Payments Standard Integration Guide explains how Subscriptions work and the options for canceling Subscriptions. The guide can be found here along with lots of other good info. (BUT NOTHING THERE ABOUT CANCELLING SUBSCRIPTIONS!) ?????????????????????????????????? 1. Log in to your PayPal account. 2. Click History at the top of the page. 3. Find the subscription in your History. 4. Click the Details link for the subscription. 5. Click the Cancel Subscription button. ?????????????????????????????????
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