Don't even waste your time. I appealed 3 times over the phone (tab doesn't work), They are very nice and seem to understand what you are saying but you will repeatedly get an email saying "the decision from paypal is final and it can not be appealed" Basically, you are **bleep**ed and you are stuck with whatever you bought. Paypal will not even look at your pictures or anything. If someone at paypal makes a stupid decision, you are stuck! My item was described as new but it had initials engraved, grips showing wear (putter). Seller purposely did not take picture of the face of the putter and said it was new. Well paypal decided that it was described correctly and I am stuck with a putter with his initials on the face. $325 ripoff due to Paypal not looking at the item on ebay and not listening. Good Luck!
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