I do a bit of buying, not much selling. I have had to file 2 SNAD claims (both in my favor, and legit claims - not buyers remorse). A 3rd issue was resolved by the seller refunding my money and not wanting the item returned (a cheap am/fm radio that was DOA). On both SNAD claims, paypal did not require the sellers to reimburse my return shipping cost, but paypal reimbursed me anyway. I don't know if pp later went back to the sellers or not, probably not. Both sellers seemed totally unable to comprehend my viewpoint that I should not have to pay for their mistakes. I currently am involved with yet another SNAD. I purchased a GPS that was was listed as one model, and they sent me a significantly less capable model. The described model (Garmin Quest 2) comes fully pre-loaded with detail mapping of the entire USA. The lesser model that I received (Garmin Quest) has NO pre-loaded detail maps, and only has enough internal memory for the user to store about 3 or 4 states at a time. That's a huge difference in internal memory. I've done my research, and would not have purchased it had I any suspicion that it was the lesser model. I emailed them immediately about the mistake, explained the difference, and requested that they reimburse me for return shipping cost since the mistake was entirely theirs. 4 days later they reply with return instructions, never mentioning my request. I replied back, somewhat more forcefully, asking that they not hide behind their "fine print" and to take responsibility for their own mistakes. No reply yet. Yes, the auction page does state that they do not pay return shipping - but I trusted them to send me what was listed. They should make allowances for a mistake that was clearly their fault. I advised them that if they don't do the right thing, I will file a claim. I know that pp policy does not reimburse buyer for return shipping cost, but I must make the attempt. I will definitely complain to pp (again) about this policy, and will give the seller a neg (if they don't come through), even though technically they are following their printed procedure. I realize there is a small difference between the names of these two models, but there is a big difference in the functionality. It's up to the seller however to get it right. There is another seller currently doing the exact same thing. This one has an actual photo unlike the "stock image" of the one I bought. I have repeatedly emailed this seller to confirm which model this is because it appears that the picture is a Quest, not a Quest 2. He seems unable to figure it out, even though the name "Quest" or "Quest 2" is printed right on the face of the unit (the picture is only of the box). I have asked him to be sure of which model so as to avoid having an irate buyer. He thanked me, yet the auction continues (250573306760)... I would like to see a website dedicated to listing buyers and sellers - like the Better Business Bureau - with details about both the good but especially the bad experiences, with the ability to include email exchanges, rebuttals, etc. I suppose that would be corrupted and abused into worthlessness as well however. Too bad the ebay feedback area does not allow much room to write in details. I also sympathize with sellers that must deal with bad buyers. Too bad we can't all just get along and be responsible.
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