Hi, I need some advise here on what the next steps are for me to take? I sold two of the same items to a customer. They were posted by registered post. Customer claimed the package arrived and the package had been tampered with and the itmes were "missing" To keep good faith, I resent another two items via UPS courier. The tracking info stated it was delivered but customer immediately put in a Paypal dispute for a full refund, claiming he did not recieve the items although UPS state the yitems were delivered. I am now down four items, which were delivered, valued at over €800.00 and also the customer wants his money back. Do I as a seller have any protection or do I simply have to refund the customer and be down €1200 in total? I can prove via the tracking numbers that the items were delivered but I cannot prove the customer actually got them. Do I have any recourse?
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