The same thing happen to me: someone opened a Paypal Smart Connect in my name, I gott a bill on Christmas Eve for a Pyapal Smart Conect for $825... What the **bleep**??? Okay, I called their customer service department the next day and they told me that they will take care of it and recommended that I called the Credit Beuraus, which I DID. Anyway, the total amount charged was $1164 or something like that... very close to the limit of $1200. I called them today and: 1) requested a telephone # for the fraud department: they told me that they don't have a direct #... (which is pretty lame if you ask me). 2) I was on hold for almost 5 minutes to be transferred from the customer service department to the Fraud's department... The response of the lady's in the fraud department to my request to provide me with a full report how someone opened an account in my name, what information was used to create an account, etc. told me that the only thing they can provide me with is a copy of the bill... After I told her that what she is telling me is against the Federal Law and I have right to the requested information and asked her to spell he name she put me on hold (without my permission to do so, may I add) and she didn't come back for about 10 minutes... At that point, PayPall lost me as a customer. Sorry to say, but I am canceling my Paypal account and will never do anything with this company ever again in my life. I just want to share a couple points: 1) This new credit card was never linked to my real Paypal Account. If I have a PayPal cutsomer who is opening a line of credit with me, wouldn't I want to send them a "thank you" email and to add they credit card account to their regular PayPal account??? Wouldn't that be the first thing to do? I don't see anything associated with this new fraud credit line on my Paypal account... WHY? Why you allowed someone to use my name and you even didn't even email me to notify me about it? Why PayPal was stupid enouth not to link this nes account to my regular Paypal account? 2) Just an exaple of a company who really cares about their consumers: I have a Wellsfargo credit card and when I make "out of line" purchases in their fraud department's opinion, they calls me to make sure I actually made those purchases and my credit card wasn't stollen. They call me!!!!.... Here, with PayPal, I have 3 charges $275 on the same day, and no one got alarmed?? Was a situation of someone making 3 purchases on the same day, same amount suspisious to you??? The answer to this question is here: PayPal **bleep**. I am a business owner and I was thinking about processing all my company's puchases by credit card via PayPal. This is no longer an option for me. I am done doing any kind of business with PayPal. Customer service suicks +Fraud departments **bleep** = The company **bleep**. Sorry Ebay: I used to buy stuff from you using my PayPal account: that is no longer the case. I just want you, PayPal owners to know, that this is NO WAY TO DO BUSINESS. We, your customers, trusted you and you broke our trust BIG, HUGE time. There was definitely some security glitch in the PayPal's system that their customer's personal information became uccessible to the BADguys. I believe the least PayPal can do to "kind of safe its face" in this situation is stop hiding, come out and apologize to its customer's whom identities got stolen because of the use of the PayPal's services and to offer those folks who suffered because we trusted PayPal a free access to an identity protection program, credit check program, etc. It is not our, your customers' faults, that you cannot protect our information. If you don't want to disapper from the face of this planet because you will have no customers - let me make sure you understand -0000000000000- customers, you, PayPal need to do your best to make things right for those whom you hurt. Comapanies who use Paypal credit card processing services as the only option of payment: If there are two similar companies providing similar serices and one uses PayPal and another doesn't... Sorry, you are off my list to be doing business with even if you are much better than your competitior. I am usually not that mean but this whole situation upsets me greatly: PayPal's carelessness costed me my name! Olga
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