Dear Sandypurins and Adrian, Thank you both for your informative responses. You would not believe the run around I received from Paypal when I called about this. One phone rep said all the recipient had to do was to press the "refund" button. When I conveyed this information to the recipient, she said it looked like she was stuck, and proceeded to transfer the funds from her Paypal account to her bank account (i.e., she may have overlooked any "refund" button). I contacted a second rep the next day and was told there was no refund option for a personal transfer. I had to go to a supervisor, who said the recipient could initiate a full refund (all fees returned, but with a charge for the 30 cent transfer). It now turns out that she in fact does have a "refund" button. However, the supervisor also told me that in order for Paypal to issue a full refund (including the return of fees), the recipient had to send the funds from her Paypal account (i.e., not from her bank account). Is this correct? The recipient called Paypal today and apparently was told that she could just press the "refund" button (which she found this time) and that the full refund would be issued by Paypal from her bank account. Obviously, if she had to move the funds to her Paypal account from her bank account, it would take several days. Also, how long does it take before the refund shows up in my Paypal account?
... View more
