Firstly was wondering does PayPal respond to email enquiries about disputes? I emailed enquiring information about an open dispute but I got the reply: "Thanks for contacting us about your dispute. As a valued customer we want to help you make the most of your PayPal account. We prefer that you don't need to wait for an answer, so we’ve replied with this automatic message." That followed by general information on how the dispute process works. The email doesn't indicate if I will also receive another email more specific to my enquiry or if the automatic response is the only one which gets sent? Anyway my enquiry was about the 10-day response limit when a dispute is in the 'Awaiting other party's response' stage. The case history contains the following: 3 Aug 2015 - PayPal: Email sent to seller 27 Jul 2015 - PayPal: Email sent to seller 27 Jul 2015 - PayPal: Email sent to buyer From what I understand the seller hasn't responded to the email sent to him on 27th July (at least nothing indicates he has). Does that mean that the 10 days are up today or does the seller have 10 days to respond to the email sent to him on 3rd August? Has PayPal sent him a reminder or something? Also what generally happens once the 10 day limit is reached? Thanks.
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