Supposedly their Pending policies are to protect customers. Well they only have 75 transactions with me and they should have their fees pending until I confirm that I receive each payment. AMAZINGLY THEY DO NOT. What happened to protecting me, the customer of their payment services??????? They hold payments and collect the interest from all the "pending" accounts. It is in their $$$$ interest to prevent you from accessing your money. I WANT THE INTEREST IF YOU WILL NOT GIVE ME MY FUNDS, ESPECIALLY SINCE YOU ARE ONLY HOLDING IT TO PROTECT CUSTOMERS!!!!!! Supposedly I would get my money after confirmation of delivery. 12 days after a signed delivery that they had in their systems, I had to call to get my $400 released. I SHOULD NOT HAVE BE COLLECTIONS AGENCY TO GET MY MONEY. I contacted them via their "contact us" form - their stupid automated email response system spit out the same nonsense as their website about improving my DSR. Their steps to improve my DSR will not work as I am already doing them successfully and they are still slamming me with the penalty. SUPPOSEDLY THEY WOULD READ MY EMAIL IF I REPLIED BACK TO THE LETTER, THEY IGNORED MY EMAIL REPLY AND NEVER CONTACTED ME, BECAUSE THEY KNOW I AM RIGHT. If responded this way to my customers, my DSR would go down and they would penalize me. Oh wait, they are penalizing me anyway - they really do not care either way how the customer is handled.
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