I offered the purchaser in China the option of paying for insurance but he opted for ordinary Royal Mail airmail so i sent the item that way . Have now received a claim via Paypal that item not received. As buyer did not request tracking Paypal have found in buyers favour and debited my Paypal Account. Paypal's policy of always finding in favour of buyer if tracking not requested by buyer concerns me as I feel it is open to fraud as people get to know how easy it is to just say item has not been received. The problem is you give positive feedback when payment has been received and if a claim is made at a later date, you cannot record this against the buyer. The feedback system is therefore useless to combat such frauds. I tried to express my concerns in this repect to paypal through the Resolution Centre but it is not possible as you are offered only 3 options of reply, 1. Have you proof of tracking. 2.Item not sent and refund made. 3. You have agreed to refund buyer. These are the only options Paypal give, and if you try to circumvent the system you just return to these 3 questions. This forum already highlights the problems with trying to phone Paypal but i doubt I would get any sympathy there if i did get through as the system is too rigid and slanted in favour of the buyer. I have been with Paypal since it started as well as being a Power Seller with Ebay but Paypal do not seem to take into account such things when considering claims. What I would like to know is whether Paypal monitor claims for non receipt of items and take this into account when facing a further claim as, in my view, the system is open to fraud.
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