I recently paid £300 for a musical instrument from India. When it was received it was not as described but the seller refused to refund the money. Went through a paypal dispute which I won, however had to pay £163 (that was the cheapest quote i could get!!!) to return the item (from the UK to India), which obviously I am not going to get back! However the return address which I copied from the paypal dispute is what is described by DHL as an unserviceable area, i.e. the receipient will need to go to the depot to collect the item. DHL have contacted the receipient and told them this. As you can probably guess, given that they lost the paypal dispute, the receipient is refusing to pick up the item, and ignoring all emial contact that I have tried to have with them. DHL cannot complete the delivery due to the seller refusing to collect the item, and the paypal dispute will not complete until the tracking states that the parcel has been delivered. I have done all I can to get this parcel back to them and DHL have a record of all of this. I cannot find on paypal any place to raise further questions with the paypal dispute team, or even contact them. Does anyone have any advise on how to get this resolved because at the moment I am £463 in the hole!!!
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