PayPal Community

This is a revised copy pf my statement sent via online complaint to the District Attorney of the state of California. On March 10th I purchased gas from a local gas station - USA Gas. I used my card but the transaction did not go through. I then entered the establishment and paid for my gas directly. I was sent an email from Paypal stating that I was charged $75 by the merchant as a pre-authorization. They removed the $75 then credited it eventhough the pre-authorization by its very nature dropped off my account. I was told that they would be debiting $75 from my account on March 27th. On March 27th they removed $150 from my account. I called to complain and they credited my account for the additional $75. Then on April 2nd another mysterious $75 disappeared. Paypal states that the same thing happened at this gas station again. I was not notified at any time and my balance never reflected this issue at all until the money was taken out. They will not rectify this situation. I am now financially burdened by their choice to repeatedly remove and credit $75 at random times in and out of my account. The nature of a pre-authorization charge is that it be held and then removed. Paypal will not help. I spoke with someone who is apparently a manager in their debit card department. This is especially upsetting because i run my entire business through Paypal but now can no longer trust them with my finances.  ... View more

I made a custom item for someone. It took months of work.  I have over 30 emails between us where we worked out the design. The buyer tried it on at one point via mail to confirm the fit sent a positive email regarding it and sent it back for completion. After it was completed I sent final pics and an invoice for the balance. The buyer approved the photos, paid the invoice and the item was shipped. The next day I received angry emails from the buyer saying that based on the photos I sent it wasn't what they wanted and filed a SNAD dispute. The item is still in transit internationally and can be tracked. So now I am out my money $540 and the item.  I don't understand how a buyer can file a SNAD if they haven't received the item. I have attached photos, emails, and other communications to the claim and am now waiting on paypal. What should I do? Any advice? ... View more