I am also in the same position, yet the number on the email i recieved from paypal keeps coming up as invalid? Im already very angry i have been subject to fraud seen as both paypal and ebay advertise widely that their services are 'safe and secure' yet there have been so many complaints regarding refunds, counterfit products and people just paying for something the do not recieve. And then customers are at further expense for phone call costs and postage costs? Its a disgrace. I hope that paypal are able to provide me with a valid transaction number and a FULL refund and no further expense.
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