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since ‎Oct-03-2011
Emmergency
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Re: Paypal have taken money from me.

by Emmergency Contributor in eBay and PayPal (Archive)
‎Oct-04-2011 01:45 PM
‎Oct-04-2011 01:45 PM
Okay, I have just emailed paypal explaining the issue as fully as I can.   No I wasn't logged in, I tried calling the phone number from the email I was sent about the bank tranfer being declined that was given as a contact number for help and it said the number had not been recognised when I pressed to call.   It said they may take 72 hours to respond though, one of the things I tried to buy as part of a present for someone's birthday. So I'm hoping it will get sorted out soon.   Thanks for your fast response & help. 🙂    - Emma. ... View more

Paypal have taken money from me.

by Emmergency Contributor in eBay and PayPal (Archive)
‎Oct-03-2011 07:55 AM
‎Oct-03-2011 07:55 AM
I tried to buy 2 things on ebay [from 2 different sellers] when I went to pay for them both the transaction completed then said an error has occured. Paypal shows that one of these things has been paid for. Ebay says neither of them have been paid for. I have both dollar & pound accounts. I had some of the money in pounds to cover the cost & chose to use that then what was left over to be paid for by the dollars, which there were more than enough of. I then find that paypal has taken some of my dollars to make up the "negative funds" I had in my pound account. I never asked my bank account to be used in this transaction but for some reason paypal tried to use it and found it had "insufficiant funds" to cover this cost which made it go into negative. So the dollars were converted to make up this "negative amount". At the same time, my bank reserved the charge which cancelled the transaction. So basically, I have paid paypal for a transaction that didn't happen. The item on ebay remains unpaid for & I now have the amount that it cost, out of my paypal. Is there anything at all I can do? I tried ringing customer services but it says the number has not been recognised. Any actual help would be greatly appreciated as I cannot afford this to happen, thanks. ... View more
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