PayPal Community

Odd title I know, but just impossible to get the info' I need.   Email from PayPal - "buyer filed complaint, hasn't received good etc.." I'm ok with this as we have tracking to check etc. If they don't have it then, of course, happy to refund/ send again - standard stuff.   However, this transaction was paid for, reversed, paid for again and then the email I receive has no info' in it and is written in Chinese.   I instantly went to resolution area dna asked for the info' and what I should do etc.  Clicked send, "oops there's a problem...do it again" message from site.  Now there's nothing in resolution centre waiting list.   Did PayPal get the email? Did they happen to just decide this is all ok now?  Money still "held".    Wanted to conatct PayPal - tried 100+ times on the phone and always engaged (what's the point of having a phone system!!).   Anyway, I'm hacked off with it all aas whatever I do PayPal will just pay back this person - whether they received it or not.   Any help advice? No way to talk to PayPal so might as well just suck it up - again and again and again. ... View more

Hi,   I am a bit concerned.   We have received payment notifications (we are sellers).  We cannot ship outside of the uk - our terms state this.   I have emailed the buyers to let them know that I will issue a refund, but I wanted to check something.   I have a funny feeling about this (seeing as it's obvious we don't ship abroad and the buyers name is wrong) and I am worried that if I issue a refund I will somehow have to pay it twice.   Can somebody confirm that if I issue a refund of a payment that this is the end of it?   I don't want to hold off on the refund as it may be a genuine mistake, but I also don't want to get scammed on this.  For example, if they ask for a chargeback now and I make the refund will I get done twice?   TY.   Simon ... View more