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since ‎Sep-16-2011
arturomtzz
arturomtzz
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Refund to credit card closed?

by arturomtzz in Refunds (Archive)
‎Sep-16-2011 10:10 AM
‎Sep-16-2011 10:10 AM
I have a problem or confusion. I made purchase some months ago, with a virtual credit card from my old bank in Mexico. But, the confusion come's when I change my residency country, I come to live in USA a month ago, and paypal does not support the country change, so I close my paypal account, Mexican paypal account, and reopen, with my same email address in paypal USA.    The problem comes when a old purchase I made with mexican paypal account months ago have lot troubles with shipping and more things, I decide to cancel and ask for a refund to seller, he accept to refund me the operation but heres come the problem, I made a purchase with my old account and the credit card with I made the purchase is closed, and the bank issuer I close my account, and broke any relationship with the bank. I have a new bank account and new cards here in USA, and is registered in my new paypal account.    The big problem is, I didn't recive any notification from paypal of refund, I'm using the same email address but didn't receive any email from paypal confirming the refund, and in my history is clean because is a new paypal account. So what can I do? I ask to paypal and they say if I made a purchase with a card the refund will be direct to a card, but what happend if the card issuer already close my credit card? and I don't have a bank account there. Where is my money now? I ask to seller and they only say's already refunded the operation, so I need to wait 7~30 days and I still waiting 16 days and no receive any notification.    Somebody haves this situation before?   ... If I lose my money, I will never use paypal again!! :S ... View more
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