Olivia, Thanks for your help. I had to get a new card in June of 2010 due to some fraudulent activity on my account. Immediately after I got the new card, my account was relinked for about 2 weeks. It's been not working/linked since then (end of July 2010). I have called more or less every two weeks since then. Every call goes like this: 1. read me all of my most recent transactions (whether I want to hear them or not) 2. Try to cram "card security" down my throat 3. 3m45s later, I actually get to the menu. 4. 5 menu levels later, I talk to the Indian call service rep who insists that the problem is that I am a moron and am using the wrong email address to log into my account (not sure why they don't look at their CRM and realize I've called every two weeks for months over this issue) 5. They put me on hold for a few minutes, then come back and promise it will be fixed in 7-10 days. 6. It's never fixed. One native english speaker that I got on the phone once even told me that Paypal was setting up an entire department specifically for the purpose of managing these linking issues and guaranteed that it would be fixed by 02/01/2011. Of course, it's not. Sorry for the long rant, but you asked for details 🙂 Any help you could give would be MUCH appreciated.
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