I ran into that same problem today. Very unhelpful when I called. Then I decided that I should transfer my balance to my bank account and noticed that I had a limit on that. Turns out I need to further verify my account information. Once I did that I was magically allowed to continue with my payment using instant transfer. Why they couldn't figure that out for me is mind blowing. I wasted 30 minutes of my time with "professionals" and then had to figure it out on my own.
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