PROBLEM #1: While PayPal gives users 20 history results per page, the supervisor I have on the line says he can see 50, so I suggest you all start calling PayPal customer service anytime you need to find a transaction because finding them proves to be extremely stressful. SOLUTION: 20 results is not enough and neither is 50. Give us the option to set it to 100. PROBLEM #2: PayPal lets us search in one single category at a time such as Email, Transaction ID, Last Name, First Name, Receipt ID, Invoice ID and a bunch of useless stuff like Payout ID that no one ever uses. The supervisor I just talked to said he can search all that stuff at once, so I suggest you just call PayPal whenever you need to find a transaction because you're not going to find it with the crippled search options PayPal gives us. SOLUTION: Give us global search in ALL categories, or we're going to keep calling. PROBLEM #3: There's something called the "Transaction Finder" that won't find anything unless you type the complete phrase. For example, I donated $20 to Rescue Me, a pit bull rescue foundation. Now take a quick look at this transaction. The word "rescue" shows up 7 times on that page. It's in the business name, the email address, purpose, type and description. One would think you could search for "rescue" and find it, but nothing I selected would pull it up. I tried all the options from Email to Payout ID, whatever the hell that is... SOLUTION: Search the whole entire database for any and every word entered and also variations of that word. Example: If I search for "cars", also show results for "car". PROBLEM #4: "Document Expired". If you have ever hit the < back button on PayPal you know what I'm talking about. Even though it's only been a few seconds, your page is no longer available, as in GONE. SOLUTION: Fix it. PROBLEM #5: PayPal is slow. We all know this. Some pages take 15-20 to load. Friends of mine say this is pretty fast. Well not to me. I figured I could solve all of my search problems in one blow by circumventing PayPal.com and the broken "Transaction Finder" altogether by downloading my complete history for the past 7 years of history to PDF. Well... I was wrong. As it turns out "It may take up to 24 hours for your log to be processed." and this may take me 3-5 days when: "Queries can be for a maximum of 2 years." Don't even get me started on the PayPal iPhone app because the slowest of all. This isn't my opinion, millions of people say PayPal is slow. If you type "why is PayPal" into the Google search bar. it will finish your sentence with "so slow". SOLUTION: Upgrade your servers and hire my little brother. He will single-handedly solve all your website problems in just 1 week. PayPal generates 5.6 billion dollars in revenue, don't tell me you can't afford new servers. As for my brother's salary, he wants an XBox and for a Hummer limousine to pick him up from school. From where I stand, It really looks like PayPal doesn't give a damn. The search has been broke for like 10 years. They know we want a better search but won't give it to us. PayPal claims that their servers can't handle 50 transactions per page, but they are completely delusional. Having to do 20-30 searches to find a transaction is the real burden on the servers. THE SOLUTION: Call them. Stop using the website to find transactions and have a PayPal find them for you. Be sure to ask for a supervisor- don't talk to the entry level reps because your concerns will never be heard. If we start taking up the managements time- they will fix these problems. I guarantee it.
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