I have a customer who bought a pretty pricey item from me. After he recieved it, emailed and thanked me and was extremely happy. Then a couple of days later, told me he had some unexpected changes in his life and had to move and was financially real tight, and did I want to buy some items from him and that he was going to re-advertise what he bought from me as he had to sell them as he needed money, and he put this in his ad as well. A couple of days later, he files a complaint then a dispute with paypal and said that the product was "not as described", but failed to mention that at this same time, was advertising them exactly as what he was claiming they "were not". I offered paypal screenshots of his national ads that would disprove what he was saying, but they said they cannot open attachements. I spoke to a rep at paypal by phone and they told me that they would take care of this within 24 hrs, but then emailed me the next morning that they would have to give him another 3 days to respond. I called them tonight - the 3 days are up, (as he has NO way of proving his BS) and wanted to know why I was still waiting for them to take this negative balance off my account which has NEVER had a complaint or been in this position again. What is the normal procedure for this? Now they are telling me that they will contact the "review agent" and tell them to try to keep their word and get this issue resolved. How can they even consider letting people do this kind of stuff without ANY PROOF. We are talking 2000.00 and I cant lose and lose the product as well! This buyer is obviously a con artist and this is ridiculous that I would even be in this positition. I keep reading how innocent sellers are losing money in these situations. Can paypal actually charge your card/account on file without anyone's permission to give the scam artist money back?????? Please tell me that this is not true. That cant be legal? I could understand where they could say that we could no longer use paypal if we dont agree with their decision, but can they charge our personal bank accounts on file for their decisions????
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