I recently paid for digitally delivered service (online tv access for 3 months). Unfortunately, I didn't like the service, the prebuffering speed was too slow, and in a couple of weeks I decided to resolve this issue with seller. No replies, nothing for a couple of weeks . Escalated to a claim and one week later I received that from PAYPAL:"The item is ineligible for PayPal Buyer Protection because it is intangible". WT...??? so no even partial refund has been issued. If I knew the consequences, I wouldn't use paypal at all. The buyer protection isn't what I thought it is. How does paypal define who is eligible for refund in this case ?
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