Sad thing is Paypal no longer supports the well being of sellers. They alway rule in favor of the buyer. There have been situations where a buyer files a dispute, seller escalates it, paypal rules in favor of the seller, but tells the buyer to ship the item back if they want the refund. The buyer ships a different broken item, or one time even a brick. Paypal immediately tells you it is a civil matter and they can't get involved. Well here's the thing, the dispute is a civil matter from the very beginning. Paypal is a payment service just like Amscot. However, they give themselves the right to be the legal decision maker, even though they are not lawyers. And now that Ebay does not allow Cashiers checks, money orders, personal checks, business checks, the honest seller is hung out to dry. Basically Ebay and Paypal lumped all us good honest sellers into the same pot as the bad sellers, never thinking a buyer is bad as well. So a lot of people resort to other methods of selling. Funny thing is, a buyer that pays with a US postal money order and mails the money order, using a US mail service that requires signature, is safer than using Paypal. It makes the seller risk criminal prosecution, if they do not ship, falsely ship or ship damaged, broken, etc items. It becomes a Federal offense, because the US Postal system was used to receive the payment. And if it is across State lines, it is worse. So what do we do. I feel it's time Paypal and Ebay start remembering who made them so big in the first place. Just my 2 cents
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I have noticed a trend with many buyers, using Papal to pay for an item. I like to call it renegotiation of the price, after the transaction is complete. This has happened to me and many of my friends, since sellers can no longer leave negative feedback for a buyer. This can also happen on a private transaction as well. A buyer wins an auction or purchases an item directly and pays with Papal. After receiving the item, the buyer complains about damage, wrong color, etc, and wants a partial refund of a set price. The seller refuses to give a partial refund and asks the buyer to return the item. The buyer refuses and starts to hammer away with threats about what they are going to do and how they are going to file a dispute with Papal and cause the seller pain and suffering and extra expenses. The seller over and over again tells the buyer in emails to please return the item. The buyer refuses and still demands money. They usually start out high, depending on the item, and then start chipping away at the refund amount they are demanding. They start twisting and spinning words and continue to harass. My frustration and Question is: frustration: Why did Papal leave this sort of exposure to all the honest sellers, without having some sort of protection in place? Surely there is something Papal can do, so we can report this buyer abuse of Papal? Question: What can a seller do to protect themselves against this sort of buyer behavior? Can we report this buyer and will it do any good.
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