I am dealing with an issue similar to this one. Except the buyer is claiming they never received the item, but when they filed their claim with their credit card company he's now stating that he received it but it wasn't as discribed or damaged. Paypal had me fill out a survey on how I like them and what they could change. I told them as soon as this was resolved I will no longer be doing business with them. I have had a PERFECT record. Every shipment EXCEPT THIS ONE has made it to where it is supposed to go. Even with me shipping to Indonesia! But one guy in Michigan supposedly didn't get his item, even though I have shipping proof, paypal is still going to most likely side with him. Especially after EVERYTHING I've read on here about every single seller getting **bleep**ed. I have no faith in Paypal if they reward him this money ($215). I'm out of work, and this was how I was paying my bills, then because of this one guy I had to turn around and sell some of my furniture just to put that money back in to Paypal to cover this. Buyers should have to prove they didn't receive their items just like we have to prove we shipped them. They can open up a claim with their Post Office (yes, they give you a claim number and everything) to try and find this "missing" item. I think that it's rediculous that all someone has to do is say "oh I never got it" and paypal just gives them their money back. It's crazy. We as sellers have to jump through hoops to not win, and all they have to do is say "nope, didn't get it". It's bull.
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