There are so many things wrong with this company, I'll explain quoting your "defenses": 1-"A lot of times what happens is people accept a free trial for a product" I paid for my trial in discount (not a free trial), so I paid for the service for 6 months. 2-"Check if you STILL have a subscription set up that you need to cancel?" There was no way to unsubscribe the service for next billing on Paypal neither in my account in their website. So I called them. 3-"and forget to cancel and it auto renews" I called and asked to cancel my subscription because there's no way to cancel it through Paypal, neither through their website, they responded that if I cancel that day, my service will be cancelled that they as well. Really? Remember, I PAID for the service for 6 months. I'll repeat: if I cancel that day my subscription for RENEWAL, they will cancel the service of the software that I already PAID for the 6 months. Last month I remembered that I had to cancel, but then decided to use the software once more before cancelling. I had a personal situation where I got sidetracked and didn't use the service again, and didn't get to cancel. Now, I don't only have 1 renewal, I got 2 charges from them which I really don't know what are they for because I only bought 1 service. This company needs to be stopped OR make their subscriptions within Paypal POSSIBLE to be cancelled, like any other subscription service.
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