Seems this is happening WAY too much - scammers are obviously onto the method. Make a few reputable purchases on ebay. Then, on a another purchase, do a chargeback and keep the merchandise. I sold some champagne flutes. Paid extra for expedited shipping, insurance and delivery conf. as buyer was "confused" by ship costs. Did everything "by the book" - Payment thru PayPal. Shipped to confirmed address. USPS confirmed delivery. Buyer claimed she did not get item and refused to help locate; wanted me to deal with local PO, which I did (gotta keep those buyers happy and preserve the FB!). I suspected from beginning she was lying. PO carrier claimed to remember delivering the pkg, which had "fragile" stickers all over it. Buyer then, instead of filing Item-Not-Received case, did a chargeback with her CC. PayPal tells me they cannot offer me seller protection bc the buyer supposedly filed case as "Item damaged or significantly not as described". I submitted all the evidence, but of course CC found in favor of their client, even though PayPal claims to have fought for me. Of course, I have no means of confirming any of this as PayPal cannot release "confidential" info without a subpoena. I thought that seller protection meant I would be reimbursed if I could prove my case. Regardless of what the CC made them do (take the sale $ back), I would have thought that PayPal would conduct its own investigation and see thru the evidence that the buyer could not possibly have not received the item AND have received it not-as-described! Buyer continues to insist (in ebay messages, no less) that she DID NOT receive it! So OF COURSE she cannot return it to me, right? I thought that PayPal would see that and decide which of us was lying, and who should compensate whom from one PayPal acc't to another. Or actually just REIMBURSE me for being "taken" by another member and have her acc't suspended! But they don't even go so far as to automatically pull the eBay messages - I had to copy and paste all of them myself to submit as evidence - all for naught. So now, I am out: The item I sold, the sale $, the $ I paid for expedited shipping, insurance and delivery conf., ebay and Paypal fees, a special chargeback fee, and countless (I estimate a total of a couple/few days' worth) hours of time trying NOT to get **bleep**ed by this lying, cheating, stealing buyer!! TO NO AVAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! But how do I know WHO is lying - the PO carrier who may have scanned, then "pocketed" the goods? The buyer who claims she did not receive, and claims that's what she told the CC in her case? PayPal, which claims the buyer filed as "not-as-described", so they don't have to cover me? SOMEONE is LYING, and I am the one paying the price!!!!!!!
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