Hi All, Unfortunately I fell for the facebook ad scam in which a seller has ripped images straight from Etsy and is selling the handcrafted items for 25% for what it normally sells for. The signs were there and I didn't pay attention so that's my fault however I emailed and called the phone and support email address listed on the website immediately. No surprise the phone number is OUT OF SERVICE and the email address bounced back. With no choice I opened up a claim and on both occasions 4/7/2021 and 4/8/2021 I have asked the seller to cancel the order and refund the money. The seller says "Hi dear, the item is custom-made , which is delicate and beatiful. And it's also popular among customer, so it needs time to prepare for. I have already arranged priority delivery for you. Could you wait for mroe days? Sincerely thanks for you!" and is not cooperating. Since I have have asked twice and now a third time can paypal get involved? The claim says I cannot escalate the order yet however the problem is I fear that the seller is going to be like "I just shipped the item" and win the claim with the wait time to escalate to a representative to look into the issue. Has any one else experienced this? Did the reps tell you you have to wait unfortunately? This seller is clearly stalling here. Unfortunately they are also from China and have a fake US physical address selling under HUIMENG CO., LIMITED.
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