I received my e-mail reply from Paypal about the premium text SMS issue with thePayPal moblie security key. It was just a generic message about that the security key is, and how to order the physical key. It did not address my issue with the premium messaging through Verizon Wireless. And it did not ask if that answer is acceptable or if I needed further help, or offer a survey on the effectiveness of their customer service on my issue. If companies with more competition had similar customer service, they would soon be out of business. I guess PayPal does not have enough competition and can just let at least some customers with issues they do not deem important enough, just run into a dead end.
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