I received my e-mail reply from Paypal about the premium text SMS issue with thePayPal moblie security key. It was just a generic message about that the security key is, and how to order the physical key. It did not address my issue with the premium messaging through Verizon Wireless. And it did not ask if that answer is acceptable or if I needed further help, or offer a survey on the effectiveness of their customer service on my issue. If companies with more competition had similar customer service, they would soon be out of business. I guess PayPal does not have enough competition and can just let at least some customers with issues they do not deem important enough, just run into a dead end.
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I too just signed up for a mobile key. I got the message from Verizon Wireless saying I need premium text to receive the message. I certainly am not going to open myself up to premium fees and hassles with Verizon just to get this security key feature. The online chat from Paypal was useless to be polite. So I have a outstanding e-mail out to their customer service. There is another thing I don't get about this mobile verify key. If someone can figure out your password and get into your account on the web, isn't this verify key useless? They can just disable your mobile key from your profile page. Correct? Unless Paypal doesn't make the change effective until you confirm it with your registered e-mail address. Does anyone know if this is the case?
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