PayPal Community

Some horror stories here for sure.   In hundreds of transactions worth 10's of thousands of dollars, I've only had one problem and that was resolved in less than 30 days.   Either I'm very lucky, have good documentation or know my customers or all the latter, but I'll knock on wood and keep my fingers crossed..... ... View more

@jwils43 wrote:  Probably people's first mistake is dealing with people overseas.  It could be just like throwing your money away. Keep it in the USA where we at least have a small chance of catching fraudsters.  Sometimes you just have to take control yourself rather than asking someone for help after you've been stung. Interesting comment in as much as about 30% of my total business is off shore and interestingly, I've never had a problem with any of my customers anywhere and that includes Taiwan and Italy.   One very nice thing about Pay-Pal is the ability to convert foreign currency instantly to USD.  I don't need to fiddle with bank conversion or accepting foreign denominated checks or other instruments...and my bank don't either. ... View more

My question is, did you do a direct payment from your PP account or did you use a charge card?  If it's a charge card (including the Pay-Pal Charge Card), initiate a chargeback.   I literally bend over backward for all my customers, including free replacement if necessary.  Internet assisination is a terrible way for any enterprise to die..... ... View more

I certainly don't have a problem with carrying a Pay-Pal balance, I actually carry a pretty hefty balance almost all the time.  It's kind of a slush fund if you will, that I can access readily.   On disputes, it's all about documentation on your part.  I just went through a chargeback scenario.  My customer claimed they didn't receive the product and initiated a chargeback through their credit card.  Pay-Pal in kind, held the funds from my balance and initiated the chargeback procedure.....   Because I use Pay-Pal as a payment vehicle for my .com website and I ship USPS or UPS (if ORM D), I always send products to NEW customers, Signature Required on delivery or UPS Signature Requited, exactly what I did with the chargeback customer.  I DID NOT contact the customer directly as I had the signature conformation e-mail from USPS (I have an online account with USPS and UPS.   Within 30 days of my submission of the relevant documents to Pay-Pal via E-mail, the chargeback was denied.   Because I sell worldwide, I also take payments via bank checks and exchange instruments.  Not all my payments come through Pay-Pal, though the bulk do.   If you decide to take checks and drafts as instruments of payment, be sure to set up a commercial account and make doubly sure they clear prior to shipment.  I state that right on my website and I also levy 6% sales tax for in state purchases.   Comparing portals (and I did), Pay-Pal is the most secure and across the board, their fees are in the middle of the pack.   I've considered a credit card portal (through Pay-Pal but because I can take checks and drafts for direct  deposit or postal money orders and occasionally CASH, I have no need for a CC portal or the related fees.   If you decide to actually initiate a .com site, be sure it looks and operates professionally and apply due dilligence when pricing your products.  I actually have a professional IT that manages my site.  It's better to pay someone for a service than wing it and blunder.  Remember, all the world can see your amateur efforts.   Hope that helps some folks.   I've been playing the .com game for a while now.  It's fun, makes some serious money and keeps me out of my wife's hair.......lol ... View more