This is a very important suggestion for PayPal if they want to be looked at as fair and unbiased as the middleman in solving disputes and claims on Ebay auctions or Buy it Now items. First: More and more people are using their smartphones as their sole means on interacting with any and all websites online. In that event, it would be very advisable to include a direct kink from a customers PayPal Mobile App Home Page to both the CONTACT PAYPAL PAGE and the RESOLUTION CENTER PAGE. Customers SHOULD ALWAYS HAVE DIRECT ACCESS FROM THE MOBILE APP TO ANY AND ALL PAGES RELATED TO CLAIMS AND DISPUTES. ESPECIALLY THE RESOLUTION CENTER! Second: In settling claims against a seller on Ebay there should be a 10 day grace period before a Forced Refund is sent to a Buyer by PayPal. Notification of the Pending Refund should be given to the Seller thru both their PayPal account Message Center AND thru Direct Email. WHY? Because in case there is a valid reason that no response was given on a claim against Seller to enable them to respond via Email to the Resolution Center. This way a FORCED REFUND by PayPal would be held to allow SELLER TO SEND IN THEIR RESPONSE TO CLAIM in case they were unaware of the claim for whatever reason. BUT MORE IMPORTANTLY doing this gives the Seller a last chance reply to DEMAND THAT THEY GET THEIR PROPERTY BACK IF THE BUYER IS STILL IN POSESSION OF THE SELLERS PROPERTY BEFORE A REFUND IS GIVEN TO THE BUYER. If this PROTOCOL is not updated to give the seller the chance to request their property back before the buyer receives their refund then there is no incentive for buyer to return what they bought on Ebay and filed a claim against Seller about. If a FORCED REFUND is sent to Buyer before Seller can get their property back then the Buyer gets both their Refund AND GETS TO KEEP THE PROPERTY OF THE SELLER TOO without having to return it. This is an egregious injustice that is done to the Seller, AND IT SETS PRECEDENT FOR BUYERS TO COMMIT FRAUD AND FILE FALSE CLAIMS TO GET THEIR MONEY BACK. THIS IS A PROTOCOL THAT NEEDS TO BE INSTITUTED FOR THE PROTECTION OF THE SELLER AND TO PREVENT BUYERS FROM COMMITTING FRAUDULENT CLAIMS. BUYERS SHOULD PAY FOR RETURNS MERCHANDISE THEY ARE CLAIMING AGAINST TOO TO FURTHER GIVE THEM SECOND THOUGHTS ON FILING A FALSE CLAIM.
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