Hello everyone,
I want to start by giving some background to my debacle in hopes that seasoned PayPal users or PayPal employees may assist me.
BACKGROUND:
I offer 90 day warranties on all goods and services that I sell on PayPal by default. PayPal after I believe 60 days removes the ability to reissue a refund. I had a customer outside the 60 day window but within my 90 day window request a refund. As is my policy I sent him a refund of $600.00 USD. Unfortunately this is where my problem begins.
I was supposed to refund a **name removed** when the PayPal Iphone App selected a **different name removed** from my sent/receive history. Now it doesn't matter how confident I am that I selected the correct Jeff, the issue is that $600.00 USD was sent to the wrong user who has chosen to keep the funds and ignore me.
Why don't you just file a dispute you may ask? Well here is where the real big problem occurred. When issuing the refund or doing any transaction involving a customer on PayPal I try to give the most accurate category, title, and description to my payments. When I had to issue a refund it did not make sense to say I was sending money for a good or service so I went to the personal tab where there is an option/category named "Payment Owed." Now I know it doesn't fit perfectly but the way I see it is that I owed **name removed** a payment of $600 in the form of a refund. When I selected payment owed I did not know nor was I notified that since it is under the personal tab I am not allowed to file any type of dispute or seek reimbursement unless it was an unauthorized transaction.
Since this issue I have contacted PayPal's phone support where they have told me there is nothing that can be done. The lady on the phone recommended I file an unauthorized transaction dispute to freeze the funds and this would also allow a claims specialist to hopefully make the human decision and realize that this was an honest mistake. They also sent an e-mail on my behalf asking the user to refund me the funds but that was it. I too have contacted this user every day since this error occurred.
TODAY:
Fast forward to today. The unauthorized claim was denied. **name removed** is still ignoring me and I have to tell my wife and kids that Christmas is going to be on a very tight budget this year because of a small mistake of pressing the name **removed** and not **removed**.
I hope the community or PayPal can help me. Are there methods outside of PayPal that I can seek to force **removed** to refund me? Comments, suggestions, warm wishes, anything at all will help me right now.
Thank you and god bless,
Woody
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