Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Dec-26-2009
Teddysmom1024
Teddysmom1024 Contributor
Contributor
3
Posts
0
Kudos
0
Solutions
Your 3rd PayPal Anniversary
Your PayPal Anniversary
Your 10th PayPal Anniversary
Your 5th PayPal Anniversary
The Return
Ice Breaker
Giving
Active
View all
Latest Contributions by Teddysmom1024
  • Topics Teddysmom1024 has Participated In
  • Latest Contributions by Teddysmom1024

Re: Seller won't send me items.

by Teddysmom1024 Contributor in How to use PayPal (Archive)
‎Dec-28-2009 02:52 AM
‎Dec-28-2009 02:52 AM
Hi, You may contact any post office and they will be able to tell you using the tracking number of the package(s) what the original destination was.   If the seller sent your items to the wrong address they tried to do the responsible thing by refunding your money. eBay policy has us so terrified of negative feedback we usually bend over backwards trying to please the buyer so I think the seller had good intentions by refunding your money. Unless we deliver items personally, we have no control over what UPS or USPS does and that shouldn't be a negative for the seller.  Another thing is that we are all human and we all make mistakes at times, I doubt the seller sent your items elsewhere intentionally. Be happy you got your money back from a concerned seller. Please don't get me wrong, I understand your disappointment being both a buyer and a seller; I've had things happen because of the post office many times....I know it is frustrating.   If the seller refunded your money and the items were still listed it may be because they forgot about the listing? Anyway, if the items were still listed and you were refunded is there a reason you couldn't purchase the items again?   Kindest regards, Teddysmom1024 ... View more

Re: Buyer Claims Not To Receive Package Despite Co...

by Teddysmom1024 Contributor in How to use PayPal (Archive)
‎Dec-27-2009 02:52 AM
‎Dec-27-2009 02:52 AM
Hi,   I didn't know whether to refund first and wait for the refund to me from UPS, that's why I considered refund first. I also didn't want negative feedback.   No, it was not sent signature confirmation.   The dollar amount on the one was $49.99, the other $25.49.   The one for $49.99 has checked with neighbors. The other for $25.49 has shown up. The weird thing is that the buyer emailed me 12/25 to say that it didn't arrive. I then emailed her that I was contacting eBay to find out what steps to take and then she emailed me back saying she received it 12/23...."they left it on her porch as she was looking out the window"....odd.   I spoke to UPS yesterday and they apologized but confirmed the package as delivered.   I contacted PayPal yesterday and received a reply that the buyer must file a "item not received" claim. I do have the tracking info. and proof of shipment.   In your opinion, should I tell the buyer to do this? This is my first experience with this and I want to do the right thing.   Kindest regards,   Sandy aka Teddysmom1024 ... View more

Buyer Claims Not To Receive Package Despite Confir...

by Teddysmom1024 Contributor in How to use PayPal (Archive)
‎Dec-26-2009 08:06 AM
‎Dec-26-2009 08:06 AM
Hi everyone,   I've had 2 packages both shipped UPS, 1 Next Day Air and the other 2nd Day Air, both delivered according to UPS. One of the buyers claims she did not receive it. The other buyer first claimed she wasn't the buyer until I proved she was; then she emailed me and said "Oh, I am indeed the buyer but I didn't receive the delivery". What do I do now? Do I file a claim with PayPal to retrieve their money? I've emailed both eBay and PayPal and haven't received a reply. Should I suggest that they file a claim? I've never had this happen before, but then again I haven't been selling that long. Please help! ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!