PayPal Community

Has anyone managed to find out how to do this? I have recently received orders from Germany and Czech Republic, but buyers have only "paid" the UK postage (currently "free"). I have clearly stated on my website that postage is free to UK postcodes ONLY and that overseas buyers must contact me before ordering so that I can advise them of the shipping cost. Unfortunatley, this is being ignored in many cases, so I have to send the customer an invoice for the missing shipping cost.   Surely, PayPal's programmers can address this problem - eg  "if delivery address is not UK, then add £?? shipping charge" or even "if delivery address is not UK, then tell buyer to contact seller for shipping charges. Order not processed".   As we all live in a global market place, it would make sense to have the ability to create a table of charges according to delivery country (and also to include a list of countries not shipped to!)   Rod   ... View more

'...everyone saying "It's not our problem.".' - I fear you may be right, whatever happened to customer SERVICE?!   There is an alternative of course: Use "Royal Mail Online" instead of PayPal (RM system DOES provide for label printing with selectable position). I use RM quite a bit as many of my sales come from my website, and only use PayPal postage for eBay sales. Having said that, now that eBay have the "print postage direct from within eBay", the Certificate of Posting forms are not issued either.   "the lunatics are running the asylum" springs to mind!   Interestingly, Royal Mail who insist that you will need this Certificate of Posting in the event of a lost or damaged claim, no longer automatically offer the form, offering instead (if you can find the link!) a "Bulk Certificate of Posting" which can be downloaded in .PDF format. I have reprogrammed my database to cut and paste the name/address details across to the .PDF at the click of a button on each customer record card.   Oh well, mustn't grumble...   ... View more

Thanks for all your "research" Bob!   The bottom line is: PayPal should be providing the correct options in their printing like Royal Mail do (after all PayPal uses Royal Mail of course). I have setup my database to print on labels (selectable by Avery number and top left/top right,etc) or on plain paper. I also have an option to select paper tray or manual feed. If I can do it, I'm sure PayPal's IT guys can sort it out - if they feel like it!   We shall have to wait and see!   Rod ... View more