Regardless of whether or not they hold you responsible is beside the point, mostly likely as long as you have a tracking number they will not. Either way, if you are a decent seller, you will still help the buyer find out what's going on with their package. I had a similar incidence happen to me, only it was going to the UK instead of Canada. What I did was called the USPS and inquired on the location of the package by giving them the tracking number that I had been given. The guy checked on it for me and then was able to tell me that the package had already left the US and had made it through UK customs and that from there it had been picked up by some UK courier service. That's all the info that was available from USPS but he was able to get the phone number of the courier service that had my customers package.It was an international number and at the time I had a block on my phone for those calls so what I did was contated my customer and told her everything I had been told and then I gave her the UK number of the service that had her item and told her she needed to call them herself because it was no longer on US grounds and there was nothing more that I would be able to find out. Just showing my customer that I was concerned enough to get the phone number for her made her happy. Alot of times it's the sellers lack of concern that gets the customer freaking out rather than the actual fact that it is delayed. My customer called the number I gave her and found out she was going to have to pay tax duties on the item because it was a high priced item andthe company couldnt deliver it until the duties were paid. You should call and find out something to tell your customer. Im sure it would make them feel a lil better to know you were at least trying to help locate their item, wouldn't you if you had paid money for something that you never received ?
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