Hi. I am really hoping someone can give me some advise and guidance to help me handle this situation professionally and fairly. I sold a pair of sandals to a buyer. Buyer paid for this item on Feb 27, 2011. She messaged me a month or so after the transaction and claimed that she never received her item. I thought this was odd, as my shipping and delivery to it's destination never took this long in all of my years here on Ebay. I told her that I would check in with my local post office, and recommended that she do the same. Postmaster told me that package wasn't at the local office, and wasn't returned to there due to problems with the package. I responded to my buyer and explained what I found out on my end. I asked her if she had gotten any resolve from her local post office. She told me that the clerk at the post office had spoken with her mail carrier, and the mail carrier did deliver the package, but due to the fact that she wasn't home, the mail carrier then took the package back to the post office. Then that mail carrier went on vacation, so no one at the post office had any further information for her. She then messaged me asking for a refund. She also said that she went there and angrily told the clerks and supervisor how unprofessional that office was and verbalized her disappointment. Now I will gladly make this situation right by issuing her the refund, but how do I know that she isn't trying to get her item for free? This has never happened to me before. It isn't a huge amount of money, but I work very, very hard selling just to put food on the table for my family. I don't want to be deceived either. Help please!!!!!! Thanks!
... View more