PayPal is pushing their "buyer protection" programme, but where is the seller protection? It's quite obvious that more and more "buyers" realize that they can take advantage of the buyer protection service. Lots of sellers (private and commercial) outside of eBay accept PayPal. Problem is, of course, that if merchandise is not sent registered (which is very common, especially for not so expensive items), the "buyer" can, after receiving, can claim a "item not received" file, and always!!! get their money back. I run a small business with secondhand records, mostly vinyl, and I ship worldwide from Sweden. Buyers are always offered a registered mail option, but almost all chose not to, as the cost will be too high. More and more often, I now have to face "item not received" disputes, and I always loose the money. The two most obvious cases are:
1. A buyer who has his own used records internet shop, filed an "item not received" dispute, and of course got his money back. Only a few days later, the very same records he "hadn't received", showed up in his own listings.
2. A buyer who placed an order for some records and a music book, placed a new order two weeks later, ordering another copy of the book + some other stuff, telling that a friend also wanted a copy. A few weeks later, he files "item not received" disputes for BOTH orders!
It's quite obvious so, that PayPal are not interested in "solving" any disputes, they just scratch the buyers' backs, and don't give a **bleep** about sellers. I am now going to close my PayPal account, and I have opened a Moneybookers account, which actually also has lower fees.
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