I made a payment last month on my acct to pay it off,some how the payment got messed up and did not post. I did not receive any notice of this and my husband had made the payment out of his acct, and he has been gone for last couple weeks so add not have access to his acct. I now find out that the payment did not credit and have been charged and 11.00 dollar late fee. I asked if this could be taken off and I would pay the acct. I was told no,I asked to speak to supervisor Katie Id#2037 and she told me no that she could not I had been given a break a year ago and that is it, my husband overheard the conversation and spoke to Katie and explained that I was having to file bankruptcy and was trying to pay this but had limited money basically had the payment less the 11.00 honestly and she said did not matter. My husband asked her are you serious you would turn down your company getting paid over this 11.00 and she stated to me it's no money out of her pocket if I did not want to pay then don't pay but she does not have anymore time to waste arguing with me. I am offering one last time we are trying to do the right thing here we can pay the 242.68 but have not other money will you take it or not.
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