I placed an order with ASOS and received a confirmation email. Soon after I received another email from ASOS that they were unable to complete my order as the paypal transaction was unsuccesful. My paypal account shows the order to ASOS as complete and the money has been removed from my bank account (credit card). The order was placed 7 days ago. I emailed ASOS twice and they were not able to help. Told me the following: "I have taken a look at your account, and I can confirm that your order, 33688465, has been unsuccessful This is because your card issuer declined the payment." Seeing I am not going to get the clothes I ordered, how do I get the money back to my account?
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