I have the same problem and loads of money has been on hold and they haven't released or wrote back to me 2 times. It is a bloody rip off as all security from the banks and everything else is passed. Its not as if they don't know where we live. I cant even make payments out it is very stupid and the customer servise **bleep**. NO HELP FROM PAYPAL. we cant even see if anyone has made payments. etc.
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