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Molly9730 · ‎Mar-31-2022

I used the ShipStation Help/Chat feature and got this response. Note that the "Orders" page they reference is on ShipStation's site at paypal.shipstation.com Track a Shipment To view the order tracking details: Go to the Labels tab of the Orders page. Click the tracking number for the order you wish to track. You’ll then be redirected to the carrier’s tracking page to view the tracking details.

Molly9730 · ‎Nov-16-2018

I didn't get any information from them about why the return to my website after purchase wasn't working, or what the fix was - they only said that it was fixed (which it is). I did hear back from them about the "Continue Shopping" button not working. This was their response: "Based on the HTML I can see in the source code you added those variables outside of the encrypted variable. Right now all of the transactional information that we are going to use to process this payment is in the encrypted variable. It seems this variables were added after the fact and they are being ignored. To fix this you will need to recreate the buttons in your PayPal account and add any additional variables you are going to use as you are making the button and not after the fact. " So I learned that all the values I was sending via my form were no longer being used by PayPal (he was right that these were in my form created by PHP and not specified for each hosted button), so I had to edit each of my hosted buttons directly instead of creating the form on the fly in PHP. For each of my hosted buttons, I chose edit button, then for "Step 3: Customize advanced Features I checked the "Add advanced variables" checkbox and inserted this line: shopping_url=<URL for my shopping page> That worked.

Molly9730 · ‎Nov-16-2018

PayPal notified me today that this problem is fixed for hosted buttons. I've tested it, and PayPal does correctly send my customers back to my website and successfully trigger my PDT at the end of a purchase. However, the Continue Shopping button is still not working correctly. I send a shopping_url via a form with a hidden button, but this appears to be ignored by PayPal. Instead when I click Continue Shopping PayPal appears to take me back to the previous page, which is the form submit page. I've notified PayPal Tech Support that the Continue Shopping button still isn't working correctly for me.

Molly9730 · ‎Nov-06-2018

Thanks for the help, MTS_Justin. I'm handling a lot of traffic from unhappy customers who aren't making it back to my website and therefore can't access their electronic purchases, which is not good! I hope PayPal can get this fixed soon!!

Molly9730 · ‎Nov-02-2018

pankaj9296 - this problem is happening in both sandbox and on the live site.

Molly9730 · ‎Nov-02-2018

Thanks samhighfield. I do have that line of code (see my sample above) and it's not working. However, my buttons are hosted, and you said yours are non-hosted. I looked into non-hosted buttons and it looks like they're not very secure. I'm not sure if it's worth switching to non-hosted buttons, or if I should just wait for PayPal to (hopefully) fix the problem. They have not given me an ETA.

Molly9730 · ‎Oct-28-2018

I received a response from PayPal Tech Support today. They said this is a known issue and they will let me know when it's fixed.

Molly9730 · ‎Oct-26-2018

Thanks for replying earth2frankie! I think I'm already doing what was suggested. Here is the form I'm sending to PayPal. This worked successfully for 8 years. It has only recently stopped working, which makes me think PayPal changed something. Note this is my Sandbox/test site, but the Live configuration is exactly the same <form name=formdata id=formdata target="_self" action="https://www.sandbox.paypal.com/cgi-bin/webscr" method="post"> <input type="hidden" name="cmd" value="_s-xclick"> <input type="hidden" name="hosted_button_id" value="AC6J7JULHMXEJ"> <input type="hidden" name="shopping_url" value="http://test.thetripclip.com/tc/products/products2.php"> <input type="hidden" name="return" value="http://test.thetripclip.com/tc/products/congrats.php"> <input type="hidden" name="notify" value="http://test.thetripclip.com/tripclip_ipn.php"> <input type="hidden" name="CancelURL" value="http://test.thetripclip.com/tc/products/products2.php"> <input type="hidden" name="on0" value="Color"> <input type="hidden" name="os0" value=Blue> <input type="hidden" name="on1" value="Pen Color"> <input type="hidden" name="os1" value=Green> <input type="hidden" name="on2" value="Gift"> <input type="hidden" name="os2" value=No> <input type="hidden" name="on3" value="Gift Message"> <input type="hidden" name="os3" value=> <input type="hidden" name="custom" value=2> <input type="hidden" name="currency_code" value="USD"> </form>

Molly9730 · ‎Oct-25-2018

I'm having the same problem. This used to work - has worked for years. But recently auto return/PDT stopped working, and the Continue Shopping button stopped working too. IPN still works fine. I see the exact same behavior on Sandbox as on the Live PayPal site. Has anyone figured this out? PayPal must have changed something, but I've been searching for 2 days and can't find anything that helps.

Molly9730 · ‎Oct-25-2018

I've been using PayPal Website Payments Standard for many years - I use both IPN and PDT. Recently I discovered that although IPN is still working fine, the customer is never returned to my website at the end of a purchase, so the PDT is no longer called, and the customer never makes it back to my website. I do have Auto Return turned on in my PayPal settings. The page it's supposed to go to exists and is working fine. That landing page is never hit in the logs. This is broken on the live PayPal site and in the PayPal Sandbox. The page that I land on says "Your payment was completed. To continue shopping, please return to the merchant." There is no "Return to Merchant" button. The URL for this page is https://www.sandbox.paypal.com/webapps/hermes?flow=1-P&ulReturn=true&token=2GX255130M045604B&mfid=1540506852194_f375a853a7234&useraction=commit&country.x=US&locale.x=en_US&country.x=US&locale.x=en_US#/checkout/genericError?code=PAYMENT_ALREADY_DONE. This page used to automatically redirect back to my website. On a related note (not sure if it's the same problem) the "Continue Shopping" button on the PayPal Cart page doesn't work anymore either. I am sending the URL for the page in a hidden field of the form I send to PayPal for my Add to Cart button as shopping_url, but when I click "Continue Shopping" it appears to be taking me Back (like a browser back) to the page that submitted the form rather than going to the page I specified in shopping_url. Again, this has worked for years, but now is no longer working. Any help will be much appreciated!

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